Once you have a security alarm system installed in your home or business, you are responsible for using it correctly and preventing false alarms. False alarms are a growing concern for the alarms industry. They work against the home owner and emergency services like police and fire departments by consuming resources and desensitizing watchful neighbours. They also increase costs for police departments and alarm companies. These costs are then passed back to everyone in the form of higher taxes and industry services charges.

1. Instruct all authorized users on the proper operation of your alarm system. Call  ADTand let us know you are testing your system and provide all users with hands-on practice.
2. Make sure your system is programmed with a CANCELL CODE. A cancel code allows you to disarm your system with a confidential code immediately after setting off a false alarm. This alarm system will automatically signal ADT that an authorized user is at the premise, the alarm is false and no further action is required.
3. Ensure that each system user has an Emergency Response Card and a confidential password to properly identify themselves to ADT. Make sure that you notify ADT of all passwords you want us to add or delete from your file.
4. If your system does not have a Cancel Code, instruct all authorized users to call the  ADT Monitoring Station immediately if they have set off a false alarm. All authorized users must provide ADT with their name, system number and confidential password.
5. If you do not have a siren on your alarm system, please have one installed so that users are aware that they have set-off a false alarm and can take action to ensure that emergency services is not dispatched.
6. Test your alarm system regularly to ensure that it is working properly. We recommend that you test your system on a bi-monthly basis. Before testing your system, please call ADT to inform them that you are testing your system. You must provide ADT with your name, system number and confidential password.
7. If your alarm system is malfunctioning, call your ADT Dealer immediately. DO NOT ARM YOUR SYSTEM until it has been repaired. You should also advise ADT of the situation and ask them not to respond to alarms until you or your  ADT dealer advise them that the system has been repaired.
8. Make sure you are aware of the Police False Alarm Program in your jurisdiction