Sterling road crew
adjusting after fire
The
Citizen
_______
Cause
of Blazed Probed
.
Three
firefighters injured in Canastota blaze .
Boy,
11, accused in Canastota fire .
Coordination
at fatal fire criticized .
BLAZE
LEVELS DAHL'S DINER . Oswego County
Smoke detector alerts Syracuse family to
fire
.
_____Matt Martin hugs his dog, Chico, after Utica
firefighters rescued it from a house fire at 1118 Albany St., which
caught fire shortly after 2 PM, Wednesday.
Clay
fight erupted over a dispute .
FIRE STRIKES SUNY OSWEGO HALL, DESTROYS
SUITE
Fire claims city house .
By DAN HIGGINS
Journal Staff
GROTON -- Smoke and fire
destroyed a house in Groton Monday morning, leaving a family of six
homeless.
Fire crews from Groton, McLean, Freeville, Locke and Dryden
battled the flames for about three hours. The call went out at 9:42
Monday morning, according to Groton Fire Chief Lester Coit.
________
OSWEGO TOWN -- Standing in the cold, students
watched from outside their home at SUNY Oswego's Onondaga Hall as
black smoke billowed out of a 9th floor window Friday
afternoon.
Returning from lunch in the dining hall,
roommates Jessica Cole, Katie Yokopovich, Courtney Deane and Jessica
Eldred said they could see the smoke coming from the residence hall.
As the approached the building, they were told they couldn't go
inside to their third-floor suite.
You hope
nothing bad will ever happen to your home or family. But if it does,
it's good to know ADT is on the job, ready to mobilize the help you
need without delay.
Names have been changed in the interests
of privacy.
Mary
Smith
On February
23rd, at approximately 11:30 pm, the Customer Monitoring Center
received an alarm transmission from a customer's residence.
Following notification of the proper authorities, ADT's swing shift
associate called the premises, at which time she was given an
explanation for the medical alarm signal by ADT customer, Mary
Smith.
ADT Associate: Are you OK?
Mary: I'm holding on.
I'm nine months pregnant with my sixth baby and my water just broke!
Immediately, the ADT associate began to solicit additional
information from Ms. Smith in order to update the medical team,
while at the same time making sure that this mother-to-be remained
calm. Never disconnecting from the original call, the ADT associate
was conscientious enough to enlist the support of an outbound
teammate who was able to relay crucial information until the
paramedics arrived on the scene. The paramedics were able to provide
verbal confirmation that our customer was stable and ready to be
transported to the hospital.
________
Mary Brown
Following an
expeditious notification of the appropriate medical agency, swing
shift team member continued standard operating procedure on a
Medical Alarm by dialing the premises. On this particular occasion,
just two days after Valentine's Day, the ADT team member reached a
much distraught Mary Brown, who indicated that her beloved husband,
John, had fallen on the floor and needed immediate medical
assistance.
ADT's Customer Monitoring Center associate first attempted to
calm Mrs. Brown, assuring her that an ambulance was en route to
their residence. The associate then went on to ask a variety of
questions that would afford ADT the opportunity to provide a most
in-depth update and disclose pertinent information regarding the
gentleman's medical history to paramedics upon their arrival. As a
result of such thorough probing, we were able to notify the medical
response team of his respiratory condition at the time and alert
them that the 76-year-old Brown had experienced prior bouts with
kidney disease and strokes.
_________
Joe
Jones
On the evening
of December 23rd, 1998, the Customer Monitoring Center received a
Medical Alarm being transmitted from a customer residence. Within 6
seconds, an ADT outbound associate took operator action on the
signal, made careful note of account special instructions, and then
expeditiously notified the proper authorities of the situation
occurring at the home of Joe Jones.
The associate went on to call the premises, where he reached the
extremely distressed customer. When the assocaite inquired as to
whether or not everything was okay,
Mr. Jones indicated, "No. I'm VERY SHORT OF BREATH! I DONT KNOW
IF I'M GOING TO BE ALIVE OR DEAD!"
After informing Mr. Jones that help was on the way, the associate
then offered to stay on the line with the gentleman until the
paramedics arrived on the scene. In a dual effort to both calm the
customer and solicit additional information pertinent to the event
at hand, ADT's associate discovered Jones's desire to be taken to a
Medical Center and his immediate need for oxygen. Following proper
procedure, the ADT Call Center Representative then made a follow-up
call to the City Fire Department to provide this vital additional
information.
| 
