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Free* Alarm System? What's the catch?
A. There is no catch, We install a basic hard wired system for FREE*.
You pay for the monitoring.
(see terms and conditions for more details) Click Here
 

Q. What is FREE*?
A. Click on the WHAT IS FREE LINK


Q. Who is SOS Security ? 
A. A privately owned alarm company totally independent from ADT.
We market exclusively for ADT under contract as an authorized ADT Dealer. 
. The Monitoring, service and billing is 100% ADT.

Q. What is the difference between an Authorized ADT Dealer and ADT Security Services? 
A. An authorized dealer is a local privately owned alarm company that markets exclusively under contract for ADT Security Services. Strict guidelines guarantee compliance with all of ADT's high standards. The security design consultant and the licensed installers are
employees of the authorized dealer. The Alarm System installed is the same
ADT approved Equipment used nationwide by the local ADT branches.
The monitoring of the alarm system is handled 100% by ADT's vast network of monitoring stations. The billing for this service is also handled by ADT.
All warranty and service repairs, if needed are performed by either the
authorized dealer or ADT corporate.

Q. What is the advantage of doing business with and authorized ADT dealer as opposed
to a local alarm company or electrician who installs alarm systems part time?
A. A Local alarm company or electrician will charge anywhere between $500.00- $750.00
for the same basic system the authorized ADT dealer will install for free.
The authorized dealer security design consultants are highly trained to design
the most cost effective system. Every installer is fully licensed, bonded and insured.
Every installation is followed up by a call from ADT's quality assurance department to
insure everything was done to their exact standards and that you are 100% satisfied.
Additionally ADT NEVER Sleeps. We answer the phone 24 hours a day, 365 days a year.
All of our monitoring stations have independent power supplies should the need arise.
The stations are manned by full time highly trained career professionals.
Response, Support and Service is available every day. We don't have answering machines
and we don't close for holidays or go on vacation.

How many times are homeowners frustrated and angry to find out the contractor they did business with is not available when they need them or worse no longer in business?
ADT has been in business for more then 125 years and you can rest assure
we'll continue to be here tomorrow and everyday protecting lives, home and businesses.

Q. Can I get the free system offer directly through ADT Security Services?
A. No, because of the high cost of national advertising they must charge for the
system in order to offset this expense.

Q. What if I'm located outside of CENTRAL NEW YORK
A. ADT has a dealer network throughout the USA. 
Submit your name & tel.# from the Contact Us page and a local dealer will contact you. Installation and Service will be provided by the local ADT authorized dealer.
Monitoring and Billing will be done by ADT.  

Q. What is the difference between a "HARD WIRED"  or "WIRELESS" System? 
A. A hard wired system is installed when a basement's ceiling is unfinished.
Tiny contacts are hidden in the door frame or window well. 
The actual wires are out of sight. For finished basement ceilings or additions
beyond the original foundation wireless transmitters are used to send signals
to the control panel. 

Q. Is there an additional charge to upgrade from the hard wired
FREE system offer?
A. Yes, Your local ADT authorized dealer can provide the details.

Q. What are the main components of an Alarm? 
A. A. Control Panel w/ battery back-up  B. Keypad  C. Door /
Window Contacts or transmitters D. Motion detector(s) E. Siren  

Q. What other devices are common additions to compliment a basic alarm. 
A. Glass Break detector(s) , B. Smoke Detector(s) C.Carbon monoxide detector(s) D. Low temperature device E. Wireless keypads and remotes. 

Q. Are wireless systems prone to false alarms or affected by errant radio transmissions 
A. NO   ( the technology today is very sophisticated.) 

Q. Can my alarm be "hooked up" directly to the police station? 
A. NO  ( the local police station does not have the software or the man power
and expense to field alarm signals) 

Q. How is the alarm connected to ADT's central station? 
A. All alarms are monitored through the telephone lines. Emergency backups are available should the phone line be down. 

Q. Where are ADT's Central Stations located? 
A. Denver, Colorado    Rochester, NY     Dallas, Texas    Jacksonville, Florida    Kansas City, Missouri  

Q. Isn't is better to have my alarm monitored by a near by station? 
A. Proximity to the Central station is irrelevant. ADT's Stations operate 24 hours a day.
Signals are received electronically with no time differential whether your home is
1 block or 1000 miles from a central station. 

Q. What happens when the alarm goes off? 
A. A trained dispatcher will call your home to verify if you have set the alarm off
by mistake asking for your password. If there is no answer after 5 rings or the
correct password is not given the police are immediately notified. Your control panel is a computer that identifies which door/window or motion detector has triggered the alarm.
The police are given accurate information as to where the intrusion took place. ADT then contacts you or a designated friend or relative. All of this data instantly appears when a
signal is received. Your alarm will automatically shut off within 12-17 minutes and rearm
itself. 

Q. How loud is the siren and will it bother the neighbors, if I set it off by mistake? 
A. The siren is 95 decibels and pursuant to alarm code ordinances sirens are installed
inside the home. The siren is loud enough to be heard by any thief on the perimeter
who tries to break in but will not bother your neighbors if you set it off by mistake .
(the siren is very inconspicuous in design, looking something like an intercom) 

Q. Do I pay for false alarms? 
A. NO.  ADT does not charge for false alarms 

Q. Do the Police charge for false alarms. 
A. Some municipalities have implemented a fine for nuisance calls. Typically the
3rd violation in a year averages $50.00 . Since your system is monitored and ADT verifies
all alarms the police are only dispatched for real emergency's. Your tax dollars pay for
these. 

Q. I already have smoke detectors, Why would I want to add additional ones to my alarm system? 
A. Adding Smoke and fire protection to the system ensures the fire department will be
called, should there be smoke when you are not home. Smoke detectors as part of your
alarm are "supervised" 24 Hours a Day even if you forgot to set your alarm.
They are Especially important if pets are present. Animals have a "VERY" low tolerance to smoke.

Q. Is there an extra monitoring charge for additional equipment.
A. Adding SMOKE Detectors and or Carbon Monoxide and Keyfob Remotes are the only equipment that will increase your monthly rate to $34.99. Standard Equipment such as Doors/Window Contacts, Or Other Devices will Not affect your monthly rate.

Q. What happens if we lose the electrical power in our home? 
A. The system has a reserved battery housed in the control panel for this emergency.
It is re-charged when the power returns 

Q. How difficult is it to operate? 
A. a 5 year old can use this system, a 4 digit pin number is used to turn it on and off. 

Q. Can the system be set at night, or when the kids are home? 
A. Yes, The "STAY MODE" disarms the interior motion detector(s) for freedom of
movement while keeping the perimeter armed. 

Q. How about my Pets? (cats, dogs) 
A. Specially designed motion detector(s) or "pet alleys" are used, oblivious to their
movement. 

Q. What is the correct design of a good system? 
A. Any Perimeter opening that is easily accessed. EVERY exterior door, motion
detector for emergency backup and smoke protection.  

Q. In an emergency can I summon the police or fire departments? 
A. YES. The keypad has emergency Police and Fire panic buttons. 

Q. What about medical emergencies?  
A. Should a family member have a special condition ADT should have all of this information including medications and doctors names. ADT can dispatch whatever authority is needed, Police, Fire or medial personnel.  

Q. I have a pager can the alarm automatically call my pager when the system is armed or disarmed? 
A. Yes, If desired a paging feature built into the control panel will automatically alert
you when the system is armed or disarmed.  This feature can be valuable to working
parents to verify if the kids have come home from school. 

Q. What if the keypad is not within reach? 
A. Remote wireless devices are available for this purpose. 

Q. Can I add emergency names and contacts to my call list? 
A. Yes, Just call the central station and identify yourself with your account number
and your secret password. 

Q. What about service or warranties? 
A. Defects in workmanship and parts are covered 100% for the first 90 days. 
Following the 90 day period the same warranty applies with the addition of a  $25.00 trip charge. 

Q. How much electricity does the alarm use? 
A. Not even worth mentioning, No more than the light on your stove or the clock on
your VCR, Less than $2 dollars a year.  

Q. Is there a contract I need to sign? 
A. Yes, ADT has a three Year monitoring agreement
( CA residents - 2 Years ). This guarantees the amortization of the free installation. 

Q. Do I need an alarm permit? 
A. Some towns do require them. Permit Fee's average range from $10-$60 the average
being $30.00. 
The authorized dealer will collect the fee from you and take care of all necessary
paperwork. 

Q. Can I get Detailed information in the mail? 

A. NO. ADT nor does any reputable alarm company send explicit information on the
operation of an alarm system through the mail. General information designed to peak
your interest is all that is available. Some People seem to forget we are in the security business. If you were a customer how would you feel if we randomly sent out detailed information on how your ADT system operates? 

Q. Can I get referrals from your existing customers? 
A. ADT has been in the Security business for 125 Years and monitors millions of homes.
We rely on our reputation and assume you'll know somebody that uses our services.
The contract we have with each and every customer STRICTLY FORBIDS the release of any personal information.  

Q. Who will help me design my alarm? 
A. A trained security consultant will visit your home and design the most
effective system for your needs as well as answering all your questions.  

Q. Who will install my system and how long does it take? 
A. A licensed installer will visit your home. A typical basic system can be installed in
3-5 hours. Most systems are installed in 8 Hours. Starting times are 8am for morning installations and 11:45-2:00PM  for afternoon installations. Any System larger than 
a base system requires an AM installation.  

Q. How will I be billed. 
A. ADT direct debits a major credit card or checking account,
Monthly, Quarterly or annually.

Q. Will my insurance company give me a discount for installing an alarm system? 
A. Yes, Discounts vary between 5-20% with the maximum being allowed for systems monitored for fire as well as burglary. 

Q. What are ADT's requirements to have an alarm system installed through and authorized dealer? 
A. *36-Month Monitoring Agreement required at $32.99 Per month. ($1,187.64)
Form of payment must be credit card or electronic charge to your checking or savings account.
Offer applies to home owners only. Local permit fees may be required.
Satisfactory credit score of 625 or greater is required. Certain restrictions may apply.
Offer valid for new customers only. Other rate plans available. Can not be combined with
any other offer.

24-hour central station monitoring by ADT which provides emergency notification to local police, fire departments, medical personnel, and designated contact persons.